Product Guidance
User guides, online help, reference guides, and task-based documentation that help readers understand what to do next.
Technical writer / Toronto
Complex products need simple instructions.
Hi, I'm Kevin. I design documentation that is clear, concise, and consistent from the perspective of readers.
Documentation types
Clear docs for the moments where readers need direction.
Release Communication
Release notes and change explanations that turn product updates into useful context.
Learning Support
Training materials, video tutorials, onboarding content, and cleanup work that make documentation easier to maintain.
Why documentation
I care about the moment when a reader goes from stuck to unstuck.
My work sits between product teams, subject matter experts, and the readers trying to get something done. I turn scattered product knowledge into clear steps, useful context, and documentation systems that can keep growing after the first draft ships.
Selected work
Documentation samples with different jobs to do.
Rewrite / before and after
Quick Start Guide Refinement
This is a quickstart guide I found to be unorganized, cluttered, and confusing. I rewrote it to cut repetition and clarify the instructions, then redesigned it so readers can find information faster.
- Tools
- Visual redesign, PDF layout, procedural writing
- Strength
- Clarity, hierarchy, and scannability
Online help
Omni OMS and Omni WMS
During my experience working at Tecsys, I maintained and developed web help content for their Omni WMS and Omni OMS products. I authored with Oxygen XML Editor following DITA standards of practice for content reuse. Git repositories were used for version control. Additionally, I created how-to videos for new product features using Camtasia.
- Tools
- Oxygen XML, DITA, Git, Camtasia
- Strength
- Content reuse and product accuracy
Additional samples
Smaller pieces showing format, tone, and document structure across different contexts.
E-learning
Oxygen XML Editor Training
At Tecsys, I improved onboarding for technical writer interns learning Oxygen XML Editor. I built a hands-on training guide inside the software itself, so interns learn by working through real examples.
- Tools
- Oxygen XML, DITA, training design
- Strength
- Hands-on onboarding
Instruction rewrite
IKEA Graphics to Text Instructions
I converted IKEA-style visual assembly instructions into text instructions, focusing on clear sequencing, visible decision points, and language that can stand on its own without relying on diagrams.
- Tools
- Visual analysis, procedural writing
- Strength
- Translating visuals into accessible steps
User guide
Samsung Galaxy Watch 4
This is a mock-up user guide for the Samsung Galaxy Watch 4. I created this user guide during my time at Algonquin College. This guide explains each of the watch's features in full, using Samsung's brand voice.
- Tools
- Structured user guide, product research
- Strength
- Feature explanation and tone matching
Release notes
Zoom Mobile Release Notes
This is an unofficial mock-up for the Zoom mobile app. Release notes should do more than list what changed. I write them to explain what is different, why it changed, and what it means for the person using the product tomorrow.
- Tools
- Release writing, user impact framing
- Strength
- Context-rich change communication
FAQ
Ministry of Transportation FAQ
This is an FAQ document mock-up created during my time at Algonquin College. Information is derived from the Ministry of Transportation of Ontario, and I created the structure and visual design.
- Tools
- FAQ structure, source synthesis
- Strength
- Question-led organization
White paper
Vertical Farming
This is a white paper explaining the benefits of vertical farming. It can be distributed at a conference for investors interested in green technology. White papers educate readers while making a persuasive case. This one argues for investing in the technology.
- Tools
- Research writing, persuasive structure
- Strength
- Audience-aware argumentation
Method
How I make information usable.
Map the task
Start with the user goal, the product state, and the point where confusion usually enters.
Shape the path
Separate setup, decisions, steps, reference, warnings, and recovery so the page can be scanned.
Test the explanation
Read like a new user, then revise for gaps, hidden assumptions, tone, and maintenance.
Writing
Notes on docs, work, and learning.
Yes, ChatGPT is impressive. No, it won't replace you (probably). A technical writer's reflection on ChatGPT, automation, and why documentation work still depends on human judgment. I read a manual for a power strip...and made a career out of it A personal reflection on discovering technical writing through manuals, information design, and everyday documentation. Learn from my mistakes: advice from one intern to another Advice for interns on confidence, communication, learning, and getting more out of early work experience.
View all writing 
Contact
Need docs that are easier to read, maintain, or trust?
I'm open to technical writing roles, documentation projects, and conversations about product education.